Turn hold time into gold by enhancing your VoIP on-hold messages

May 15th, 2024 VoIP

For many businesses, Voice over Internet Protocol (VoIP) on-hold messages are an afterthought — a necessary evil to fill the silence while customers wait. But did you know that wait times could be transformed into powerful marketing tools? By carefully crafting VoIP on-hold messages, you can keep your customers engaged and enhance their overall experience.

Why softphones are the perfect business communication solution

April 26th, 2024 VoIP

Are you searching for a communication solution that’s as dynamic as your business environment? Softphones emerge as a compelling contender, offering a host of features tailored to meet the unique needs of modern enterprises. From enhanced mobility to cost savings, softphones present a comprehensive solution ideal for businesses wanting to elevate their communication strategies.

5 Security measures you need for VoIP

April 12th, 2024 VoIP

Businesses are increasingly relying on Voice over Internet Protocol (VoIP) systems due to their cost-effectiveness and enhanced features. However, VoIP systems are not without security risk — these systems are also a potential entry point for cyberattacks.

Unified communications: Top advantages for SMBs

March 25th, 2024 VoIP

If you want to streamline your company’s operations, unified communications (UC) might be the solution you’re searching for. UC offers numerous benefits to your business’s information system, many of which you may not know. In this article, we highlight how your business can harness cost-effective UC solutions to drive growth.

Leveraging AI to revolutionize business communications

March 11th, 2024 VoIP

Having implemented Voice over Internet Protocol (VoIP) for increased efficiency and cost savings, the next step for many businesses is to explore the power of AI-powered VoIP. This advanced technology leverages artificial intelligence (AI) to further enhance the user experience and optimize telecommunications operations.

Understanding the costs of owning a VoIP system

February 26th, 2024 VoIP

If you’re looking to upgrade your communication solution without burning a hole in your pocket, switching to Voice over Internet Protocol (VoIP) systems may be a wise decision. But, as with any business investment, you need to truly understand the costs involved in making this shift.

VoIP softphones vs. hardphones: Guide to VoIP phone systems

February 12th, 2024 VoIP

Voice over Internet Protocol (VoIP) is among the most important tools for remote or hybrid work. Nowadays, companies can choose between VoIP softphones and headphones. This article will discuss what you need to know about these two VoIP options.

VoIP softphones

VoIP softphones are software programs that enable you to make and receive calls on internet-connected devices such as computers, tablets, or smartphones.

Safeguard your business VoIP against TDoS: A quick guide

January 26th, 2024 VoIP

Voice over Internet Protocol (VoIP) provides organizations with many advantages, including improved call quality, better scalability and mobility, and lower costs. However, VoIP is also vulnerable to unique threats such as telephony denial-of-service (TDoS) attacks, which can have devastating consequences for any business.

Top 6 VoIP trends for 2024

January 12th, 2024 VoIP

VoIP has delivered incredible changes, not just to the telecommunications industry but to the business landscape in general. By combining flexible features with cost-effective communication solutions, VoIP is quickly replacing traditional phone lines in the workplace.

4 Questions to improve VoIP efficiency for the holidays

December 25th, 2023 VoIP

The holiday season brings with it an unavoidable challenge: the substantial increase in phone traffic that has the potential to overpower even the most extensive VoIP (Voice over Internet Protocol) systems. To prevent your system and employees from being swamped by the influx of customer calls, it becomes essential to optimize your VoIP system meticulously.

Keep all types of cyberthreats at bay by adopting our comprehensive cybercrime defense game plan. Download our free eBook today to learn how!Download here
+